bd9i Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bd9i collects, uses, stores, and shares the personal information of players who access or use the bd9i website, mobile platform, and all associated services (collectively, the "Platform"). By registering an account or using the Platform in any capacity, you confirm that you have read and understood this Policy and that you consent to the data practices described herein.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. bd9i is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell your personal data to third parties and we do not share it with advertisers. Your information exists solely to support a safe, fair, and enjoyable experience on the Platform.

2. Information We Collect

bd9i collects personal information in three primary ways: information you provide directly when registering and using the Platform; information generated automatically as you interact with the Platform; and information obtained from trusted third-party service providers where necessary to operate the Platform securely.

• Identity data: your full name, date of birth, username, and government-issued identification documents submitted during KYC verification.
• Contact data: your mobile phone number and, where provided, your email address — used for account communications, security alerts, and support correspondence.
• Financial data: your preferred payment method (e.g., bKash, Nagad, Rocket, Upay), deposit and withdrawal history, and transaction reference numbers. bd9i does not store full mobile banking PINs or passwords.
• Technical data: your IP address, device type, operating system, browser type, session timestamps, and in-app navigation patterns — collected automatically via server logs and analytics tools.
• Usage data: your betting history, game preferences, session durations, bonus redemptions, and responsible gaming tool activations such as deposit limit settings or self-exclusion requests.

3. How We Use Your Information

Every piece of data bd9i collects serves a specific, legitimate purpose. Below is a summary of our key data uses — we never use your data for purposes beyond those described in this Policy.

4. Legal Basis for Processing

bd9i processes personal data only where a lawful basis exists. The bases we rely on are as follows:

• Contractual necessity: the majority of our data processing is required to deliver the services you have contracted for — including operating your account, processing bets, and handling deposits and withdrawals.
• Legal obligation: certain processing activities — including KYC identity verification, transaction monitoring, and anti-money laundering checks — are required by applicable law and cannot be waived.
• Legitimate interests: we process technical and usage data to improve platform security, detect fraud, and prevent abuse — always balanced against your privacy rights.
• Consent: where we send marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time by contacting support.

5. Sharing Your Information

bd9i does not sell, rent, or trade personal data. We share your information only in the limited circumstances below, and only to the minimum extent necessary for each stated purpose.

• Payment processors: we share the financial data necessary to process your transactions with our payment service partners (bKash, Nagad, Rocket, Upay). These partners are contractually bound by strict data protection obligations.
• Identity verification providers: we share identity documents with trusted KYC partners solely to verify your age and identity as required by our anti-fraud and responsible gaming obligations.
• Law enforcement and regulatory bodies: where required by applicable law, court order, or a legitimate request from a competent authority, we will disclose personal data to the relevant body. We will notify you where legally permitted to do so.
• Technical service providers: we may share limited technical data with trusted providers who help us operate the Platform (e.g., hosting, analytics). All such providers are subject to data processing agreements that restrict their use of your data.

6. Cookies and Tracking Technologies

bd9i uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to remember your session, preferences, and login state across visits.

• Strictly necessary cookies: essential to operate core Platform functions such as account login, session maintenance, and bet placement. These cannot be disabled without breaking core functionality.
• Analytics cookies: collect anonymised data about how players navigate the Platform — such as most-visited pages and session duration — used only to improve platform performance.
• Preference cookies: remember your Platform settings — such as language preference and display options — so you do not need to reconfigure them on each visit.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform's core features but may limit personalisation. For guidance on managing cookies on your mobile browser, refer to your browser's help documentation.

7. Data Security

bd9i takes the security of your personal data seriously. All data transmitted between your device and the Platform is protected by SSL (Secure Sockets Layer) encryption. Our servers are hosted in secure data centre environments with restricted physical and logical access. We apply industry-standard controls including firewalls, intrusion detection systems, and regular security audits to protect your data against unauthorised access, alteration, disclosure, or destruction.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach likely to create risk to your rights and freedoms, bd9i will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach. You can help protect your account by keeping your credentials confidential and using a strong, unique password.

8. Data Retention

bd9i retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, your account data — including identity documents, transaction records, and betting history — is retained for a minimum period following account closure to meet our legal, regulatory, and fraud prevention obligations.

Once the retention period has expired and there is no longer a legal basis to hold your data, bd9i will securely delete or anonymise it. If you wish to request early deletion, contact our support team. Note that certain data may be exempt from deletion requests where retention is required by law — for example, financial transaction records required for anti-money laundering compliance.

9. Your Rights

As a bd9i player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data bd9i holds about you, provided in a clear and readable format within a reasonable timeframe.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain details directly in your account settings.
• Right to erasure: in certain circumstances you may request deletion of your personal data. This right is not absolute — we may be required to retain certain data by law — but we will delete all data we are legally permitted to erase upon a valid request.
• Right to object to marketing: if you previously consented to receive marketing communications and wish to opt out, contact support or follow the unsubscribe link in any marketing message we send you.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, machine-readable format for transfer to another provider of your choice.

To exercise any of the above rights, email us at [email protected] with your registered username and a description of your request. Identity verification may be required before we process certain requests to ensure data is not disclosed to unauthorised individuals.

10. Payments and Financial Data

All financial transactions on bd9i are processed in Bangladeshi Taka (BDT) through our supported mobile banking partners: bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment provider over an encrypted connection. bd9i does not store your full mobile banking account number, PIN, or password on its servers.

Transaction records — including deposit amounts, withdrawal requests, dates, and reference numbers — are retained by bd9i for a minimum period required by our anti-fraud and compliance obligations. These records may be reviewed internally in the event of a dispute and may be shared with law enforcement or regulatory bodies where legally required.

11. Responsible Gaming and Your Data

bd9i uses player data to support its responsible gaming obligations. We monitor usage patterns — including session frequency, deposit amounts, and betting behaviour — to identify signs that a player may be experiencing gambling-related harm. Where such indicators are found, bd9i may proactively contact the player with information about responsible gaming tools and support resources. This use of your data is in your interests and forms part of our commitment to player welfare.

12. Children's Privacy

The bd9i Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has created an account or submitted personal data, we will immediately close the account, delete associated data where legally permissible, and return any deposits made. If you believe a person under 21 has registered on bd9i, please contact us at [email protected] immediately.

13. Changes to This Privacy Policy

bd9i reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be posted on the Platform with an updated effective date. We encourage you to review this Policy periodically. Where a change is material — meaning it significantly affects how we collect or use your data — we will endeavour to notify you directly via your registered contact details. Your continued use of the Platform after a revised Policy is posted constitutes acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how bd9i handles your personal data, please contact our support team. Our support email is [email protected]. Please include your registered username and a clear description of your query. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).